Privacy Policy

HPM Driving
Website: hpmdriving.co.uk
Last updated: 10 October 2026

1. About this Privacy Policy
HPM Driving is an independent automatic driving school providing driving lessons across Wirral.
This Privacy Policy explains how I collect, use and protect your personal information when you visit my website, enquire about driving lessons or become a learner.
HPM Driving is the data controller responsible for deciding how your personal information is used under UK data protection law.
For privacy enquiries, please contact kerryanne_99@hotmail.com.

2. Information I Collect
Depending on how you contact me and the services you use, I may collect:

  • Your name, email address, telephone number and postcode.

  • Information you provide when enquiring about driving lessons.

  • Your lesson bookings, availability and payment records.

  • Your driving experience, progress, lesson notes and areas requiring further practice.

  • Information needed to arrange or support driving tests, where applicable.

  • Relevant information you choose to share about your learning needs or reasonable adjustments.

  • Messages and correspondence relating to your lessons.
    Some information may also be collected automatically when you visit the website, depending on the cookies and services in use.

3. How I Use Your Information
I use personal information to:

  • Respond to enquiries about driving lessons.

  • Check whether you are within my teaching area.

  • Arrange, manage and deliver driving lessons.

  • Keep records of bookings, payments and driving progress.

  • Contact you about lessons, cancellations or changes.

  • Support your preparation for driving tests.

  • Maintain business and accounting records.

  • Meet legal obligations and handle complaints or disputes.
    I only collect information that is reasonably necessary for these purposes.

4. My Lawful Reasons for Using Your Information
Under UK GDPR, personal information must be processed for a lawful reason.
Contract: To arrange and provide driving lessons or take steps requested before entering into a lesson agreement.
Legitimate interests: To respond to enquiries, manage my business, maintain appropriate records and provide an effective teaching service, where those interests are not overridden by your rights.
Legal obligation: To meet applicable tax, accounting and other legal requirements.
Consent: Where consent is appropriate, such as permission to publish an identifiable learner photograph or testimonial.
Where I need to process sensitive information, such as health information you choose to share for lesson adjustments, I will identify and apply an appropriate additional legal condition.

5. Learner Records
During your driving lessons, I may keep records of your progress, including skills practised, areas for improvement and lesson history.
These records help me tailor lessons to your needs and monitor your development.
Your records will not be made publicly available.

6. Photographs, Reviews and Test Passes
I may invite learners to have a photograph taken after passing their driving test or to leave a review.
Sharing an identifiable photograph, name or testimonial on my website or social media is optional.
I will ask for appropriate permission before publishing this information. You can withdraw consent for future use by contacting me.
If you withdraw consent, I will remove content from accounts and pages I control where applicable, although I may not be able to remove copies already shared by others.

7. Sharing Your Information
I do not sell your personal information.
Where necessary, information may be processed or shared with service providers involved in running my business, such as:

  • My website and contact form provider.

  • My email provider.

  • Driving lesson booking or pupil management software.

  • Accounting and payment service providers.

  • Relevant driving test or regulatory organisations, where necessary.

  • Professional advisers or authorities where required by law.
    I only share information where there is an appropriate reason to do so.
    Some service providers may process information outside the UK. Where this happens, appropriate data protection arrangements must be in place.

8. How Long I Keep Your Information
I keep personal information only for as long as it is needed for the purpose for which it was collected.
Enquiries that do not result in lessons are retained only for a reasonable period to manage follow-up communications.
Learner records may be retained after lessons finish where necessary for legitimate business purposes, complaints or legal claims.
Financial and accounting records are retained for the periods required by applicable law.
I review information periodically and securely delete or dispose of records when they are no longer needed.

9. Keeping Your Information Secure
I take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
This includes using appropriate security measures for devices, accounts and services used to manage learner information.
However, no online system can guarantee complete security.

10. Your Data Protection Rights
Under UK data protection law, you may have the right to:

  • Request access to the personal information held about you.

  • Ask for inaccurate information to be corrected.

  • Request deletion of information in certain circumstances.

  • Ask for processing to be restricted.

  • Object to certain uses of your information.

  • Request transfer of your information where applicable.

  • Withdraw consent where consent is the lawful basis.
    You have the right to object to processing based on legitimate interests.
    These rights are subject to legal conditions and exceptions.
    To make a request, contact kerryanne_99@hotmail.com.
    You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

11. Information Relating to Younger Learners
HPM Driving provides lessons to learners who may be under 18.
I take particular care when handling younger learners' information and aim to explain how it is used in clear, understandable language.
Where appropriate, I may communicate with a parent or guardian about lesson arrangements, while respecting the learner's own data protection rights.

12. Cookies and Website Information
The HPM Driving website may use cookies or similar technologies to support website functionality and, if enabled, understand how visitors use the site.
The cookies and any consent choices offered will depend on the services enabled on the website.
Further information about non-essential cookies will be provided where required.

13. Changes to This Privacy Policy
I may update this Privacy Policy when my services, systems or legal requirements change.
The latest version will be available on this website.

14. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
HPM Driving
Email: kerryanne_99@hotmail.com
Website: hpmdriving.co.uk